About Solace Cream

  • Is there a difference in ingredients between the prescription and over-the-counter versions of Solace Cream?
    No. There is no difference in ingredients between the prescription and over-the-counter versions of this product.
  • Why is Solace Cream no longer available via prescription?
    The Solace Cream formulation is available with or without a prescription. We wanted to make it easier for our customers to obtain Solace Cream without a prescription.
  • Is this product safe to be used on children?
    Yes, there is no age restriction for Solace Cream. It is non-steroidal, hypoallergenic, and free of preservatives, dyes, and perfumes.
  • Is Solace Cream safe for infants?
    Yes, it is safe for all age groups. Yes, there is no age restriction for Solace Cream. It is non-steroidal, hypoallergenic, and free of preservatives, dyes, and perfumes.
  • Is Solace Cream safe to use on my face?
    Yes, Solace Cream is safe to use on your face.
  • How is Solace Cream going to help my eczema?
    Solace Cream helps relieve the symptoms of atopic dermatitis including itching, burning, pain, and dryness. When used as a daily therapy in eczema-prone areas, Solace Cream will help keep eczema in remission longer.
  • Is Solace Cream tested on animals?
    Yes, Solace Cream has been tested on animals and humans. Its formulation has also been cleared by the FDA.
  • Is the packaging for Solace Cream recyclable?
    Yes, the bottle for Solace Cream is HDPE. It has recycling symbol #2.
  • What makes Solace Cream different from other products?
    Solace Cream is a clinically proven, safe and effective non-steroidal that provides triple benefits to eczema-prone skin. Solace cream achieves this by helping to relieve eczema signs and symptoms, to help repair the skin barrier to a natural and healthy state, and to help extend the eczema remission period for fewer flare-ups while reducing the need for topical steroids.
  • Will Solace Cream work with other products?
    Yes. Since Solace Cream does not contain a steroid, it is safe to use with other topical preparations.
  • Is Solace Cream cleared by the FDA?
    Yes. Solace Cream has been cleared by the FDA as PruMyx®.
  • Is there a limit on how long I can use Solace Cream?
    No. Solace Cream can be applied as often as needed, or as directed by a physician. Solace Cream is clinically proven to help prolong the time to the next eczema flare-up.
  • Is Solace Cream hypoallergenic?
    Yes. Solace Cream is hypoallergenic.
  • Does Solace Cream contain a steroid?
    No. Solace Cream is free of steroids.
  • Does this product contain sulfates?
    No, this product is (SLS) Sodium Lauryl Sulfate and (SLES) Sodium Laureth Sulfate free.
  • Does Solace Cream relieve signs and symptoms of eczema?
    Yes. Solace Cream is clinically proven to help repair and restore the protective barrier of the skin.
  • Why is it important to control eczema flare-ups and extend the remission period?
    Eczema flare-ups begin the “itch/scratch cycle,” where skin becomes itchy and red. By minimizing eczema flare-ups, itchy, red skin is also minimized.
  • I had an allergic reaction to your product. How can you help me?
    We are committed to providing safe, effective products and want to speak with you about your experience. Please contact support@pellegroup.com immediately or DM/PM us.
  • Do you have a mailing list?
    Yes. You can sign up below.
  • Are there any coupons available for Solace Cream?
    Unfortunately we do not have any coupons available at this time.
  • Who is Pelle?
    The Pelle team consists of individuals with extensive skin care, retail industry, and digital experience. With a unique online platform for streamlining the digital purchasing experience for consumers, Pelle delivers effective and quality skin care products for today’s discerning health and beauty consumer. We’re dedicated to providing unique products at a great value through convenient online shopping.
  • Where are your Solace products manufactured?
    Solace Cream is produced in the United States.
  • How does Solace Cream work?
    Solace Cream helps to repair and restore the protective barrier of the skin by replenishing essential lipids.

About Ezcema

  • What causes eczema?
    The specific cause is unknown, but it is believed to develop due to a combination of hereditary (genetic) and environmental factors.
  • Who is typically affected by eczema?
    While the cause for eczema is unknown, genetics and environmental factors are believed to be factors that influence whether or not someone has eczema. Children are more likely to develop eczema if a parent has had it or another atopic disease.
  • Can Eczema be cured?
    There is no current cure for eczema, but there should be a particular treatment plan for each case.
  • What lifestyle changes can I make to help lessen the impact of eczema?
    To lessen the impact of eczema, avoid irritants, allergens, microbes, extreme temperatures (hot or cold), certain foods, and stress. Eczema can also fluctuate due to hormone levels. It is important to educate yourself and understand your triggers.
  • What is the hardest part of the body to treat eczema?
    Eczema on the back can be considered harder to treat because it is difficult to apply topical creams.
  • What does eczema look like?
    How eczema presents itself varies vastly from individual to individual, but generally speaking, skin may appear dry, sensitive, red, itchy, and inflamed. Skin with eczema may also exhibit dark, leathery, swollen patches.

About Returns and Refunds

  • What is your return policy?
    Solace is currently only sold on Amazon. If for any reason you are not satisfied with your purchase, please login to your Amazon account, go to your orders page and follow the instructions for returning Solace. There you may select your reason for returning the product and will receive instructions on sending the product back and receiving a refund from Amazon.
  • My product was damaged during shipping. What do I do?
    We regret that your product was damaged during shipping. To return your product or receive a replacement, please login to your Amazon account, go to your orders page and follow the instructions for returning/exchanging Solace. There you may select your reason for returning the product and will receive instructions on sending the product back and receiving a refund or replacement from Amazon.
  • I’m unsatisfied with Solace Cream. Can I get a refund?
    Solace is currently only sold on Amazon. If for any reason you are not satisfied with your purchase, please login to your Amazon account, go to your orders page and follow the instructions for returning Solace. There you may select your reason for returning the product and will receive instructions on sending the product back and receiving a refund from Amazon.